We are looking for a Tele-sales Agent to handle inbound and outbound customer inquiries, qualify potential buyers, and convert leads into confirmed sales center or site visit appointments.
Key Responsibilities:
- Handle inbound and outbound calls and WhatsApp inquiries.
- Respond promptly to new leads and qualify customer needs.
- Understand customer budget, payment method, preferred unit type, size, location, and purchase timeline.
- Provide accurate information about projects, unit types, prices, payment plans, and delivery dates.
- Book, confirm, and follow up on customer appointments.
- Follow up with cold and non-responsive leads.
- Maintain accurate customer information and activity records in the CRM.
- Achieve daily and monthly targets for calls, qualified leads, and appointments.
- Handle customer objections professionally and escalate complaints when required.
- Ensure compliance with company policies and applicable REGA requirements.
Requirements:
- Diploma or Bachelor’s degree.
- 1–3 years of experience in Tele-sales or Call Center.
- Real estate experience is a strong plus.
- Fluent Arabic and good English.
- Hands-on experience with CRM systems is preferred.
- Strong communication and active listening skills.
- Ability to handle objections and work in a target-driven environment.
- Customer-focused, persistent, and organized.
