We are looking for a Technical Support Specialist – L3 to provide advanced technical support and troubleshoot hardware, software, network, and system-related issues. The ideal candidate should have strong problem-solving skills, advanced English proficiency, and experience supporting users
in a fast-paced IT environment.
Key Responsibilities:
- Provide technical support for hardware, software, network, and system-related issues.
- Diagnose and resolve technical problems efficiently.
- Handle support requests through ticketing systems, phone, and email.
- Install, configure, and maintain IT systems and applications.
- Provide remote technical support to end users.
- Document incidents, troubleshooting steps, and resolutions.
- Escalate complex issues and collaborate with specialized IT teams.
- Ensure timely resolution and high user satisfaction.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role.
- Advanced English language skills.
- Strong knowledge of hardware, software, operating systems, and network connectivity.
- Experience with IT ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving skills.
- Knowledge of ITIL best practices is an advantage.
Skills:
- Strong communication and customer service skills.
- Analytical and troubleshooting abilities.
- Ability to work under pressure and manage multiple incidents.
- Attention to detail and effective documentation.
