Job Description
Help our customers when they encounter billing issues or have questions related to their invoice.
As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction.
Your responsibilities will include:
- Quickly handling incoming client requests remotely;
- Providing technical support related to the use of MYLE;
- Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;
- Collaborating with other support team members to resolve tickets;
- Escalating tickets based on their complexity and communicating relevant information to technical teams;
- Contributing to the expansion of our knowledge base and the improvement of internal processes.
Qualifications
- Previous experience in customer service
- A genuine desire to help clients and deliver an exceptional experience
- A knack for problem-solving, even when issues are complex
- A thirst for knowledge and a willingness to step outside your comfort zone
- Fluent French and English (spoken and written)
- A passion for technology and the ability to learn and use new tools effectively
