Company Overview
BFL Group is one of the world’s leading off-price retailers of fashion and homeware. With headquarters based in the United Arab Emirates, we serve multiple markets across the region and Southeast Asia.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite, all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Role Purpose:
The Tailor – Alterations is responsible for carrying out accurate and high-quality garment alterations while providing courteous customer service. The role supports the tailoring operation by ensuring customer requirements are met from order intake through to final delivery.
Key Responsibilities:
Store Operations Support
- Assist the Shop Manager with day-to-day store activities and ensure smooth operations.
- Take responsibility for store operations during the Shop Manager’s absence and report key issues.
- Report maintenance and repair requirements and ensure timely follow-up.
Garment Alterations & Quality Control
- Perform alterations such as hemming, resizing, repairs, and adjustments across various garments.
- Assess garments and recommend suitable alteration solutions based on customer needs and garment structure.
- Ensure all completed work meets required quality, fit, and finishing standards.
Operational Execution & Equipment Handling
- Operate sewing machines and hand-sewing tools safely and efficiently.
- Manage assigned workload to ensure alterations are completed within agreed timelines.
- Inspect finished garments prior to delivery to confirm accuracy and quality.
Customer Interaction & Service Support
- Greet customers professionally and explain alteration options, timelines, and pricing clearly.
- Support cashier operations, including handling payments and issuing receipts when required.
- Coordinate with team members to maintain smooth workflow and service continuity.
Housekeeping & Compliance
- Maintain a clean, organized, and safe work area at all times.
- Follow company policies, procedures, and quality guidelines consistently.
- Support a professional, customer-focused environment within the tailoring area.
Requirements
- Diploma or certification in tailoring or garment manufacturing (preferred).
- Minimum 2–3 years of experience in tailoring or garment alterations.
- Good knowledge of fabrics, garment construction, and sewing techniques.
- Strong attention to detail and ability to manage time effectively.
- Basic communication and customer service skills; cashier system familiarity is an advantage.
If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work© and we would love to meet you soon!
