Company Description Gourmet Egypt is a leading food retailer and producer that has been serving adventurous food lovers since 2006. The company has grown from supplying premium imported ingredients to hotels to offering a diverse range of “Handcrafted by Gourmet” products made from high-quality local and imported ingredients. Its recipes are developed by in-house culinary experts and renowned visiting chefs, supported by modern production facilities. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shoppable recipes, to make its products easily accessible. The company values community, team spirit, and genuine care for customers, treating every customer like family.
Role Description This is a full-time, on-site Call Center Representative role based in Zamalek, Giza. The Call Center Representative will handle inbound and outbound customer calls, respond to inquiries about products, orders, and delivery, and provide accurate information in A2+ level English and Arabic. Daily tasks include recording customer requests, resolving issues, escalating complex cases when needed, and updating customer data in the system. The role involves supporting online shopping through the webstore and mobile app, promoting a positive customer experience, and maintaining high levels of customer satisfaction. The representative will work closely with other team members and departments to ensure smooth operations and a consistent service level.
Qualifications
