instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.
Job DescriptionKey Responsibilities
- Monitor real-time rider check-ins, lateness, early check-outs, and unexcused absenteeism across assigned zones.
- Conduct daily shift validations to ensure scheduled fleet capacity matches active ground coverage during peak windows.
- Review, verify, and validate all rider penalties and policy infractions before finalizing deductions.
- Audit shift anomalies, system-generated flags, and supervisor reports to ensure fair, accurate penalty enforcement.
- Enforce strict compliance regarding official rider uniforms, brand presentation, and safety gear.
- Inspect and track company-issued assets (bags, equipment, smartphones, branding material) to minimize loss, misuse, or damage.
- Monitor and address rider conduct, attitude, and professional service standards to maintain brand integrity and positive customer experience.
- Liaise with field supervisors and customer care teams to address live rider escalations, behavioral issues, or non-compliance incidents.
- Maintain accurate daily and weekly compliance logs, tracking non-compliance trends, penalty summaries, and zone-level attendance rates.
- Provide operational insights to fleet management to optimize shift adherence and reduce operational leakage.
QualificationsKey Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.
- 2–4 years of experience in Operations or Retail Operations.
- Previous experience in operational audits and compliance reviews is highly preferred.
- Strong analytical and investigative skills with excellent attention to detail.
- Excellent communication and reporting skills.
- Advanced proficiency in Microsoft Excel.
- Ability to work independently, conduct field visits, and manage multiple operational locations.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Strong data analysis skills to optimize shopper performance and service quality.
- Proficiency in using tablets, desktops, and other in-store devices.
- Customer-focused mindset with strong problem-solving abilities.
- Flexibility and adaptability in a fast-paced work environment.
