About Us:General Engineering Services -GENSERV is a leading supplier in the Oman market with a strong and well-established presence in the construction equipment sector. Founded in 1982, we have grown over the past 44 years to become one of the largest construction equipment dealerships in Oman. Today, GENSERV is recognized as one of Oman's leading construction equipment dealers, representing international brands and serving major customers across construction, infrastructure, quarry, mining, rental, and industrial sectors. Joining GENSERV means becoming part of a professional and supportive team where you can learn, grow personally, and develop your career through continuous exposure to customers, products, projects, and real business challenges. We value people who are eager to improve, contribute, and build a long-term future with us.
Job Overview:The successful candidate will be responsible for handling counter sales, inbound customer inquiries, and field visits to identify spare parts requirements for heavy machinery and equipment. The role involves developing strong customer relationships, providing accurate technical and commercial support, and achieving sales targets.
Key Responsibilities
- * Counter Sales & Inbound Requests
- Assist customers in identifying and selecting the correct replacement parts using digital catalogs, OEM software, part numbers, and technical references
- Respond promptly to inquiries via telephone, email, and messaging platforms
- Provide accurate quotations, pricing, lead times, and technical specifications
- Process sales orders, invoices, payments, and inventory updates accurately
- Field & Customer Engagement
- Visit customer yards, job sites, and workshops to identify spare parts requirements directly from machinery
- Build and maintain relationships with fleet managers, workshop supervisors, mechanics, and procurement teams
- Follow up on quotations and pending orders and identify upselling and cross-selling opportunities
- Negotiate sales within approved pricing and company guidelines
- Inventory & Administrative Support
- Coordinate with warehouse and logistics teams regarding stock availability and delivery schedules
- Monitor fast-moving spare parts and report shortages or stockouts to procurement
- Maintain accurate customer records and track daily sales activities and inquiries
Key Competencies:
- * Strong customer relationship and interpersonal skills
- Ability to handle and troubleshoot technical parts inquiries under pressure
- Strong sales and negotiation skills
- Target-oriented with a proven ability to achieve monthly sales objectives
- Proactive, organized, and customer-focused approach
Requirements
- * Experience: 2-5 years of experience in spare parts sales for heavy equipment, construction machinery, industrial machinery, or commercial vehicles
- Technical Knowledge: Good understanding of hydraulics, engine parts, undercarriage components, filters, electrical systems, and other machinery components
- Ability to read technical diagrams and work with Electronic Parts Catalogs (EPCs)
- Excellent verbal and written communication skills in English
- Additional language skills will be an advantage
- Valid driving license is required for customer site visits
- Proficiency in ERP systems such as SAP, Oracle, or MS Dynamics, POS/inventory software, and Microsoft Office
Interested candidates are encouraged to apply with their updated CV and relevant experience.Application Deadline: 17 October 2026Only shortlisted candidates will be contacted.CVs will be accepted through the online application only. Please do not submit CVs directly or contact the company regarding applications.
