We are looking fot a hybrid structure pm part time Call Center Operator based in Beirut. The Call Center Operator will handle inquiries, resolve issues or complaints, and escalate complex cases to the appropriate team when needed. Daily tasks include documenting details, updating order records, coordinating with delivery and restaurant partners, and following established scripts and procedures to ensure a consistent customer experience. The role also includes working closely with colleagues to maintain service quality, meet performance targets, and support Tekram’s commitment to responsive customer service.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills
- Candidates should possess excellent Communication skills for clear, professional interactions.
- Candidates should possess computer and mobile app proficiency to navigate order management tools and Tekram’s platform.
- Candidates should possess strong time management and multitasking abilities to handle multiple requests efficiently.
- Prior experience in food delivery is plus.
- Ability to work on-site in Beirut and be flexible with shifts, including evenings and weekends, as needed.
- Fluency in Arabic, with fluency English communication skills, is an advantage.
