Find a job, a company, or an NGO Key Responsibilities
- Communicate with customers and agents through calls and online chats.
- Build and maintain positive, long-term relationships with customers.
- Follow up with customers to improve engagement and retention.
- Identify customer needs and provide appropriate solutions.
- Handle customer concerns and requests in a professional manner.
- Monitor customer activity and follow up when needed.
- Maintain accurate records and update customer information.
- Track performance and follow key KPIs and targets.
- Coordinate with the team to improve customer experience and retention.
- Prepare and update reports using Google Sheets / Excel.
Requirements
- Fluent French – written and spoken.
- Good English communication skills.
- Strong communication and interpersonal skills.
- Comfortable handling calls and online chats.
- Good computer skills and familiarity with Google Sheets / Excel.
- Customer service, retention, sales, telesales, or account management experience is an advantage.
- Ability to work in a fast-paced environment and meet performance targets.
- Strong follow-up and problem-solving skills.
What We Offer
- Competitive salary based on experience.
- Performance-based bonus.
- Full-time employment with a stable working schedule.
- Free weekday meal.
- Coffee, tea, and dessert at the office.
- Professional and supportive work environment.
- Opportunity for growth and development.
