We are seeking a Social Media Customer Service to join our team in providing timely, professional, and customer-focused support across social media platforms, with a strong focus on X (formerly Twitter).
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across social media platforms.
- Monitor and manage customer comments, direct messages, and online reviews.
- Maintain a positive and professional brand image through all customer interactions.
- Resolve, track, document, and report recurring customer feedback, concerns, and trends.
- Collaborate with internal teams to ensure timely resolution of customer issues.
Requirements:
- 1–3 years of experience in social media customer service.
- Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn.
- Fluency in both Arabic and English, with excellent written and verbal communication skills.
Skills:
- Strong problem-solving and conflict-resolution abilities.
- High level of attention to detail, observation, and analytical thinking.
- Ability to manage multiple conversations and tasks simultaneously.
- Customer-focused mindset with a positive and professional attitude.
- Flexibility to work varying schedules and hours when required.
- Ability to work independently and collaboratively within a team.
- Proficiency in Microsoft Office and customer service tools is a plus.
