üöÄ We're Hiring: SMB Back Office Collection Analyst ‚Äî Top-Tier USMB & Bad Debt Portfolio
üìçJob Location: Dubai, UAE
üíº Contract: Full-time ¬∑ On-site
üí∞ Salary Budget: AED 6,000 / month
üìä Experience required: Minimum 5 yrs of relevant experience
üåü Desired industry experience: Telecom / Banking / B2B-B2C preferred
üó£Ô∏è Languages: Tagalog + Fluent English (Mandatory - written & verbal)
Own the back-office engine behind our top 1,000+ SMB customers.
You'll be the back-office anchor for our unmanaged SMB portfolio — coordinating dunning, owning bad-debt visibility dirham-by-dirham, building dashboards leadership actually uses, and partnering with Collection, Finance, Billing, and Sales to recover faster and cut write-offs.
If you love clean reconciliations, sharp root-cause analysis, and turning aging reports into action — read on.
üéØ What you'll own
✅ Back-office treatment for 1,000+ top-tier unmanaged SMB accounts — dunning, notifications, SOA, escalation
✅ End-to-end bad-debt analysis — source, segment, product, channel, process. Every dirham visible, every driver root-caused
‚úÖ Payment allocation, reconciliation, SOA issuance at portfolio scale
‚úÖ Power BI / Excel dashboards on aging, exposure, recovery, promises-to-pay
‚úÖ Cross-functional partnership with Collection, Sales, Finance, Billing, Operations, Legal
‚úÖ Inputs into AI-driven collection strategies (propensity-to-pay, risk-based segmentation)
üîç What we're looking for
• Minimum 5 yrs in SMB back office / credit / collections / receivables (telecom, banking, or large B2B-B2C)
• Hands-on with billing, invoicing, payment allocation, SOA, reconciliation
• Strong Excel + Power BI for aging analysis and dashboards
• Exposure to bad debt, write-offs, or high-risk portfolios
• Bachelor's in Finance / Accounting / Business Admin
• Credit Management / Financial Analysis cert = plus
üí° Why this role
• Direct visibility to leadership — your analysis drives portfolio decisions
• Modern stack: BI dashboards, AI-enabled collection strategy, process automation
• Tight cross-functional team — Collection, Finance, Billing, Sales
