YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
ABOUT THE ROLE :Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.YOUR TASKS :
YOUR PROFILE :Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of French, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.
Competencies:Problem Solving: Takes ownership of customer enquiries and provides effective solutions.
Customer Orientation: Builds long-term relationships and ensures customer satisfaction.
Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.
Results Orientation: Focuses on achieving revenue, shipment and service KPIs.
Teamwork: Works collaboratively and contributes to a positive team environment.
Communication: Communicates clearly and effectively with customers and internal stakeholders.
Attention to Detail: Ensures accuracy in transactions, documentation and cash handling
