About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job DescriptionJob Title: Service PlannerLocation: Giza, Egypt
Job SummaryWe are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory.
The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders.
Key Responsibilities* Handle outbound calls professionally, ensuring high-quality customer interactions * Manage and process Service Requests (SRs) including: + Reassignments + ETA updates and adjustments + Cancellations + Territory changes
Requirements🔹 Communication Skills
🔹 ExperiencePrevious experience in:
🔹 Core Skills
🔹 Technical Skills
🔹 Personal Attributes
Work Conditions
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
