Company Description Spokn enables HR, Learning & Development, and Internal Communications teams to easily create short, engaging videos featuring employees and leaders. The platform allows users to produce polished, on-brand videos in minutes, without requiring editing expertise or specialized equipment. Organizations such as Amazon, Google, Regeneron, Hyatt, and Siemens rely on Spokn to humanize leadership communications, support peer-to-peer learning, reinforce company values, and scale employee storytelling. As a growing company focused on modern workplace communication, Spokn offers opportunities to contribute to a product that improves how teams connect and share knowledge.
Role Description The Senior Software Support Engineer is a full-time, remote role responsible for providing advanced technical support for Spokn’s platform. This role involves diagnosing and resolving complex software issues, managing escalations, and serving as a technical point of contact for customers and internal teams. Daily tasks include reproducing and troubleshooting reported problems, collaborating with engineering to address defects, documenting solutions, and improving support workflows. The person in this role will help optimize product reliability, guide customers through best practices, and support new feature rollouts by validating functionality and updating technical documentation. This position requires close collaboration with product, engineering, and customer success to ensure a consistent, high-quality user experience.
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