Job Summary:
Lead Expo-wide Events & Entertainment (E&E) production operations, ensuring effective planning, coordination, operational readiness, and execution of productions across all venues and event sites. Oversee venue operations, back-of-house (BOH) activities, rehearsals, logistics, and show operations, while ensuring seamless integration of production delivery requirements with site-wide operational services. Support the successful delivery of E&E experiences through operational excellence, cross-functional coordination, and production readiness across the Expo ecosystem.
Responsibilities:
Production Operations Management:
- Lead the delivery of Expo-wide E&E production operations across venues and event sites, ensuring production activities are executed safely, efficiently, and in accordance with approved plans.
- Oversee production operational schedules, workflows, and resource deployment.
- Monitor production performance and resolve operational issues to maintain continuity of operations.
Venue Operations & BOH Management:
- Oversee venue operations and back-of-house (BOH) activities to ensure venues, facilities, and production areas are operationally ready.
- Direct venue setup, changeovers, occupancy transitions, and production support activities in line with event requirements.
- Ensure compliance with operational standards, safety requirements, and established procedures.
Rehearsals & Show Operations:
- Lead the planning and execution of rehearsals to ensure operational, production, and stakeholder readiness.
- Oversee show operations across venues and event locations, ensuring smooth execution and effective coordination among production teams.
- Manage operational responses to production-related issues during rehearsals and live events.
Logistics & Resource Coordination:
- Oversee production logistics, including the movement, deployment, and recovery of equipment, materials, personnel, and operational resources.
- Coordinate the allocation and utilization of production resources to support multiple concurrent events and productions.
- Ensure timely availability of assets and services required for successful production delivery.
Operational Readiness:
- Lead operational readiness activities for productions and events, ensuring all operational requirements are in place prior to delivery.
- Conduct readiness assessments and coordinate mitigation plans to address identified operational gaps and risks.
- Ensure production teams, venues, and supporting services are prepared for live operations.
Site-wide Operational Integration:
- Integrate production delivery requirements with site-wide operational services, ensuring alignment across all operational interfaces.
- Coordinate with relevant operational functions to support seamless event execution and venue operations.
- Ensure production requirements are incorporated into broader Expo operational planning and readiness activities.
Stakeholder Management & Reporting:
- Act as the primary operational liaison between production teams and internal operational stakeholders.
- Support the Senior Director - Production & Technical Integration by providing operational updates, readiness assessments, and performance reports.
- Foster effective collaboration across functions to ensure successful delivery of E&E experiences.
Educational Qualifications:
- Bachelor’s degree in Event Management, Production Management, Operations Management, Engineering, Business Administration, or a related field.
- Master’s degree in a relevant field is preferred.
Professional Certifications Preferred:
- PMP, or other recognized project management, event production, operational risk, or HSE certification is preferred.
Experience:
- A minimum of 8 years of relevant experience for a bachelor’s degree, including supervisory or managerial experience.
Nature of Experience:
- Experience in managing large-scale entertainment, events, or production operations within complex, multi-stakeholder environments.
- Experience overseeing venue operations, back-of-house (BOH) activities, rehearsals, logistics, and show operations.
- Experience leading operational readiness planning and execution for live events and productions.
- Experience integrating production requirements with site-wide operational services to support seamless event delivery.
- Experience liaising with internal operational teams to support the planning, coordination, and delivery of entertainment and event operations.
- Experience managing contractors, service providers, and cross-functional teams in fast-paced event environments.
- Experience delivering high-profile events, exhibitions, festivals, or large-scale public experiences.
Job Specific Skills:
- Strong knowledge of production operations, event delivery workflows, and venue management practices.
- Strong ability to plan, coordinate, and execute venue operations, rehearsals, logistics, and show operations across multiple event environments.
- Strong operational readiness planning, coordination, and execution capabilities.
- Strong ability to integrate production requirements with site-wide operational services and operational support functions.
- Strong ability to manage operational risks, issues, contingencies, and competing priorities within dynamic event environments.
- Strong stakeholder management, cross-functional coordination, communication, problem-solving, and decision-making capabilities.
