Who are we?We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.
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About The RoleThe Senior Facilities Coordinator is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers.
Key Responsibilities
- * Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s locations; reviews and monitors performance in line with agreed KPI or SLA.
- Coordinate client performance reviews against agreed outputs on a monthly basis.
- Accountable for the financial performance of site service delivery.
- Ensure that essential site soft and hard services PPM and remedial works are completed.
- Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
- Manage suppliers and service providers supporting site operations.
- Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.
Requirements
- * A minimum of 6-8 years’ experience in Facilities Management, or a supervisory role within a related service environment.
- Experience in contract management and performance measurement.
- Excellent commercial understanding, including P&L and budget responsibility.
- Strong communication, negotiation and analytical skills
- PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.