Company Description Raya CX (RAYA Customer Experience) delivers next-generation BPO and customer experience management services for clients across multiple industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support. Raya CX offers integrated outsourcing solutions powered by advanced technology, strong operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on quality, performance, and professional development.
Role Description The Senior Customer Service Advisor (C1) is a full-time, on-site role based in Qesm 2nd 6 October. The role involves handling inbound and outbound customer interactions, answering inquiries, resolving issues, and ensuring a high standard of customer satisfaction. The Senior Advisor will manage complex cases, provide guidance to junior team members, and escalate issues when necessary according to defined procedures. Daily responsibilities include maintaining accurate records of customer interactions, following scripts and policies, and using CRM tools and contact center systems efficiently. The role also requires meeting performance targets, adhering to quality and compliance standards, and contributing to a positive, collaborative work environment.
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