About White Space:
White Space provides various innovative workspace solutions. We offer serviced offices, coworking spaces and private workspaces to individuals, startups, small businesses, and large organizations. We started in 2014 and grew to be a leader in workspace solutions. Now, we are seeking to attract an experienced Senior Community Manager to drive sales growth and maximize revenue opportunities at our Riyadh location!
Job Summary:
The Senior Community Manager will lead sales efforts to build our client base and drive revenue growth. Your primary focus will be on outbound sales, lead generation, client conversion, and account management—leveraging your sales expertise to expand our market reach and maximize business opportunities.
Key Responsibilities:
- Outbound Sales & Lead Generation: Build and work a target list of companies likely to need flexible space (SMEs, startups, regional HQs, project teams, corporates with overflow needs). Use LinkedIn, industry events, and broker networks. Run structured outreach campaigns (calls, WhatsApp, email, LinkedIn) with weekly activity targets and log everything in the CRM. Build partnerships with brokers, consultancies, accelerators, banks, and professional firms for client referrals.
- Lead Conversion & Closing: Respond to inbound leads (website, walk-ins, aggregators, referrals) within set SLAs. Conduct tours, qualify client needs (team size, term, budget, start date), prepare proposals, negotiate within approved pricing authority, and manage the pipeline from lead to contract signature. Report weekly forecasts.
- Tenant and Member Management: Act as the main point of contact for tenants. Log, prioritize, and track issues and requests (maintenance, access, IT, cleaning, billing) through a ticketing system with clear resolution SLAs. Coordinate with facilities, IT, and finance teams. Run onboarding and offboarding processes including contracts, access cards, and orientation.
- Retention & Account Growth: Track contract expiry dates and initiate renewal conversations 90 days in advance. Identify expansion opportunities (growing teams, meeting room needs, virtual office services) and upsell add-on services. Conduct quarterly satisfaction check-ins and flag churn risks early.
- Sales Reporting: Provide regular reports on pipeline status, sales performance, revenue metrics, and forecasts to leadership.
Qualifications:
- Education: Bachelor's degree in Business Administration, Sales, Marketing, or related field.
- Experience: 3-5 years of proven sales experience.
- Sales Track Record: Demonstrated ability to achieve/exceed sales targets and close deals consistently.
- Business Development: Strong networking and partnership-building skills.
- CRM Proficiency: Proficient with CRM systems and sales software.
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Strong ability to manage multiple leads and maintain detailed records.
- Flexibility: Willing to work evenings and weekends as needed.
