Key Responsibilities:
- Design, implement, migrate, and support Microsoft Teams Phone and Enterprise Voice solutions.
- Deploy and configure Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, Auto Attendants, Call Queues, Voice Routing Policies, Emergency Calling, and Voice Applications.
- Design Teams Voice architecture, migration strategies, governance, high availability, and business continuity solutions.
- Deploy and manage Session Border Controllers (AudioCodes, Ribbon, Oracle SBC, Cisco CUBE), SIP trunks, and Direct Routing connectivity.
- Lead enterprise telephony migration projects from Cisco CUCM, Avaya, Alcatel-Lucent, Mitel, NEC, and legacy PBX platforms.
- Integrate Microsoft Teams with PSTN providers, SIP trunks, contact center solutions, analog devices, fax systems, voice gateways, SBAs, ATAs, and call recording solutions.
- Perform voice readiness assessments, network optimization, QoS implementation, Teams Call Quality Dashboard (CQD) monitoring, and troubleshoot voice quality issues.
- Implement secure Teams Voice architectures and ensure compliance with security and regulatory requirements.
- Conduct customer workshops, technical assessments, solution design, documentation, testing, and knowledge transfer.
- Support presales activities, including RFPs, RFQs, proposals, Statements of Work (SOWs), and Proof of Concepts (POCs).
- Lead technical project delivery, coordinate with stakeholders and vendors, and mentor junior consultants.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 5–8 years of experience in Unified Communications and Collaboration technologies.
- 3–5 years of hands-on experience with Microsoft Teams Voice.
- Proven experience with Direct Routing, Session Border Controllers (SBCs), enterprise telephony migration projects, and customer-facing consulting.
Technical Skills:
- Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, Auto Attendants, Call Queues, Emergency Calling, and Voice Routing Policies.
- AudioCodes, Ribbon, Oracle SBC, Cisco CUBE.
- Microsoft Teams, Skype for Business, Cisco CUCM, Avaya, Contact Center Integration.
- SIP, VoIP, PSTN, SIP Trunking, RTP/SRTP, Voice Routing, and Number Portability.
- TCP/IP, DNS, QoS, WAN/LAN, Firewall Integration, VPN.
- Microsoft 365 Administration, Microsoft Entra ID, Hybrid Identity, Conditional Access, MFA.
- PowerShell, Teams PowerShell Module, and automation.
Preferred Certifications:
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Security Administrator Associate (MS-500)
- AudioCodes Certified Professional (ACP)
- Ribbon Certified Specialist
- CCNP Collaboration
- Avaya Professional Certifications
- ITIL Foundation
- PMP
Soft Skills:
- Strong customer-facing and consulting skills.
- Excellent communication and presentation skills.
- Strong troubleshooting, analytical, leadership, and mentoring capabilities.
- Ability to manage multiple enterprise projects.
- Strong documentation, reporting, stakeholder, and vendor management skills.
