YOUR MISSION AT VOIRoleAs Senior Central Operations Manager (Supplier Management), you'll own how Voi partners with third-party logistics (3PL) providers end-to-end. In this role you’ll set the frameworks and standards all our 3PL partners operate against, focusing on building resilience and accountability to ensure vehicle availability for riders across our markets. This will include:
- Owning the framework used for the 3PL vs. in-house split across all markets — from the optimal number of 3PL partners to the scope and distribution of charging hubs and warehouses.
- Defining and rolling out the SOPs, KPIs, and SLAs that support resilience and accountability, as well as being the point of escalation for performance.
- Reducing concentration risk across the 3PL network and designing charging capacity redundancy.
- Partnering closely with our Procurement team to set sourcing criteria and bringing operational requirements and performance data into vendor selection.
- Setting and tracking KPIs for 3PL performance, identifying gaps and driving improvements.
- Integrating 3PL and charging capacity into Voi's central capacity planning process.
- Collaborating cross-functionally with Procurement, Repair, Safety, and Workforce Management, and flexing into adjacent Central Operations workstreams as priorities shift.
What You Need To EmbarkWe're looking for someone with strong analytical instincts, with the ability to turn market-by-market judgment calls into scalable frameworks and drive collaboration and create alignment with diverse stakeholders. In addition to this, we believe the right person has:
- Bachelor's or Master's degree in engineering, business, finance or a related field.
- 5+ years of experience in operations, vendor/3PL management, procurement or strategy consulting.
- Hands-on experience with third-party logistics or outsourced-service provider relationships, including performance management and escalation.
- A track record of running and presenting analyses of large data sets, gathering insights and driving decisions with measurable commercial or operational impact.
- Experience running large-scale cross-functional programmes, managing several concurrent projects with senior stakeholders.
- Professional fluency in English.
- Experience using AI in a role-specific context, with a focus on continuously improving output quality.
Don't meet every requirement? If you're excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply — even if you don't check every box.WHY VOI?Working At Voi Is More Than Just a Job; Our People Promise Includes a Personal Voyage Where You'll Grow As a Professional And Be Part Of a Team And Culture That Builds Something Meaningful For Society. On Top Of This, You'll Have The Opportunity To
- Join Europe's #1 micromobility operator and one of the fastest-growing scaleups.
- Get "skin in the game" through our employee options programme.
- Take ownership and have real impact on the framework of a critical and highly prioritised part of our operations.
- Collaborate with inspiring, motivated and fun colleagues towards a common goal.
- Unlimited free Voi rides.
- Join the micromobility revolution and help create cities made for living, free from noise and pollution.
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 200,000+ vehicles in 130+ towns and cities across 13 countries, serving 8+ million riders with over 500+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity MattersAs a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.