We're Hiring: Senior Billing Executive
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Senior
Work Arrangement: Fully Remote
About UsWe are a globally focused organization committed to maintaining accurate, efficient, and customer-focused financial operations across diverse markets. Our teams collaborate across Finance, Accounting, Sales, Commercial, Contracts, Operations, Customer Service, Collections, and Technology to ensure billing processes are accurate, timely, transparent, and aligned with business requirements.
Our billing function supports the complete revenue cycle, from contract and order validation through invoice generation, adjustments, collections coordination, reconciliation, reporting, and continuous process improvement.
The RoleWe are seeking an experienced Senior Billing Executive to oversee complex billing activities, ensure accurate and timely invoicing, resolve billing discrepancies, coordinate with internal and external stakeholders, and support strong revenue-cycle performance.
The ideal candidate will combine strong billing and accounting knowledge with excellent analytical, organizational, problem-solving, and stakeholder-management capabilities. The role will manage high-volume billing activities, review contracts and pricing information, monitor outstanding balances, support reconciliations, and identify opportunities to improve billing accuracy and efficiency.
Key Responsibilities
- * Manage end-to-end billing processes across assigned customers, contracts, products, and business units.
- Review customer contracts, purchase orders, pricing schedules, service agreements, and billing terms.
- Verify billing requirements, rates, quantities, discounts, taxes, payment terms, milestones, and applicable charges.
- Generate accurate and timely customer invoices in accordance with contractual and business requirements.
- Process recurring, usage-based, milestone-based, project-based, subscription, and ad hoc billing where applicable.
- Review billing data before invoice issuance to identify errors, omissions, duplicate charges, or incorrect rates.
- Validate billing transactions against approved contracts, orders, delivery records, timesheets, service records, or other supporting documentation.
- Coordinate with Sales and Commercial teams to resolve pricing, contract, discount, and customer-account issues.
- Work with Operations teams to validate service delivery, completion milestones, usage data, and billable activities.
- Coordinate with Accounts Receivable and Collections teams to ensure invoices are accurately recorded and followed up.
- Maintain accurate customer billing profiles, account information, tax details, payment terms, and billing instructions.
- Manage billing schedules and ensure invoices are issued according to agreed contractual timelines.
- Monitor billing cut-off requirements and ensure all billable transactions are captured within the appropriate accounting period.
- Process credit notes, debit notes, refunds, write-offs, adjustments, and billing corrections in accordance with approved procedures.
- Investigate invoice disputes and coordinate timely resolution with customers and internal stakeholders.
- Analyze billing discrepancies and identify root causes to prevent recurring issues.
- Respond to customer billing inquiries and provide clear explanations of invoices, charges, adjustments, and account balances.
- Maintain professional and timely communication with customers regarding billing matters.
- Support resolution of customer complaints related to invoicing, pricing, taxes, payment terms, and account balances.
- Reconcile billing transactions with accounts receivable, general ledger, customer statements, and supporting systems.
- Perform billing-to-revenue reconciliations and investigate material variances.
- Reconcile customer accounts and identify unapplied cash, duplicate payments, short payments, overpayments, or outstanding balances.
- Coordinate with Finance teams on month-end and year-end billing activities.
- Support revenue-recognition processes by providing accurate billing information and supporting documentation.
- Ensure billing activities are aligned with applicable accounting policies and revenue-recognition requirements.
- Review tax treatment, VAT, withholding requirements, and other applicable billing-related tax considerations.
- Coordinate with Tax and Finance teams to resolve billing-tax issues and ensure appropriate documentation.
- Monitor invoice delivery and customer receipt status.
- Track rejected, returned, failed, or undelivered invoices and coordinate corrective actions.
- Maintain accurate billing records, invoice registers, adjustment logs, dispute records, and supporting documentation.
- Ensure billing information is accurately maintained in ERP, billing, CRM, and financial systems.
- Conduct periodic billing-quality reviews and identify opportunities to improve accuracy and process compliance.
- Monitor billing turnaround times, invoice error rates, dispute volumes, and other operational performance indicators.
- Prepare billing reports covering invoicing volumes, values, adjustments, disputes, outstanding transactions, and process performance.
- Support management reporting on revenue-cycle performance and billing risks.
- Assist with accounts-receivable aging analysis and identify billing issues contributing to overdue balances.
- Coordinate with Collections teams to resolve invoice disputes and remove administrative barriers to payment.
- Review customer account statements and support resolution of outstanding balance discrepancies.
- Support credit-control processes by ensuring invoices are accurate, complete, and issued on time.
- Coordinate with Legal and Commercial teams on billing requirements contained in contracts and agreements.
- Support audits by providing invoices, contracts, reconciliations, billing records, and supporting documentation.
- Ensure billing records are maintained in accordance with document-retention and internal-control requirements.
- Support internal and external audit requests relating to revenue, billing, accounts receivable, and customer balances.
- Identify control weaknesses and recommend corrective actions to strengthen billing governance.
- Develop and maintain billing procedures, checklists, process documentation, and standard operating procedures.
- Train and support junior billing team members on billing processes, systems, controls, and customer-service standards.
- Review billing work completed by junior team members and provide guidance on complex transactions.
- Coordinate billing activities across multiple entities, currencies, jurisdictions, products, and customer groups where applicable.
- Support foreign-currency billing, exchange-rate validation, and related reconciliation activities.
- Monitor billing-system interfaces and identify data-transfer or integration issues affecting invoice accuracy.
- Support billing-system upgrades, automation projects, ERP implementations, and process-transformation initiatives.
- Identify opportunities to automate repetitive billing activities and reduce manual processing.
- Work with Technology and Finance teams to improve billing-system functionality, data quality, workflow controls, and reporting.
- Establish appropriate controls to prevent duplicate billing, missed billing, unauthorized adjustments, and revenue leakage.
- Identify potential revenue leakage and recommend corrective measures.
- Monitor billing performance against service-level agreements and internal targets.
- Provide management with regular updates on billing performance, disputes, risks, system issues, and improvement opportunities.
Key Performance Indicators
- * Invoice accuracy rate
- Invoice issuance timeliness
- Billing turnaround time
- Billing cycle completion
- Billing error rate
- Invoice rejection rate
- Invoice dispute rate
- Billing dispute resolution time
- Credit-note processing time
- Billing adjustment accuracy
- Billing completeness
- Revenue leakage
- Missed-billing rate
- Duplicate invoice rate
- Contract billing compliance
- Purchase-order compliance
- Billing cut-off compliance
- Customer account accuracy
- Customer statement accuracy
- Billing-to-ledger reconciliation accuracy
- Billing-to-revenue reconciliation accuracy
- Accounts-receivable reconciliation accuracy
- Unapplied cash resolution
- Outstanding billing-item reduction
- Invoice delivery success rate
- Customer response time
- Customer satisfaction
- Billing complaint resolution
- Accounts-receivable aging improvement
- Collections support effectiveness
- Month-end billing completion
- Month-end close support
- Tax and VAT billing compliance
- Revenue-recognition support accuracy
- ERP and billing-system data accuracy
- Billing-system exception resolution
- Audit finding resolution
- Internal-control compliance
- Process documentation completion
- Automation adoption
- Billing cost efficiency
- Billing productivity
- Service-level compliance
- Management reporting accuracy
- Management reporting timeliness
- Process improvement completion
- Junior-team development
Ideal CandidateThe successful candidate should have strong experience in billing, accounts receivable, revenue operations, finance operations, accounting, invoicing, or order-to-cash processes, preferably within a large organization, shared-services environment, professional-services business, technology company, commercial organization, or other high-volume billing environment.
The candidate should demonstrate:
- Proven experience managing end-to-end billing operations.
- Strong understanding of invoicing, accounts receivable, revenue-cycle management, and financial controls.
- Experience reviewing contracts, pricing schedules, purchase orders, and billing terms.
- Strong knowledge of recurring, usage-based, milestone, project, subscription, and transactional billing models.
- Excellent numerical and analytical capabilities.
- Strong experience investigating billing discrepancies and resolving invoice disputes.
- Experience performing billing, customer-account, and accounts-receivable reconciliations.
- Strong understanding of credit notes, debit notes, refunds, adjustments, and write-offs.
