We are hiring an Senior Account Manager at Nextwo!
About Us: Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.
Operating across Saudi Arabia, Jordan, and Egypt, we provide Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. We take pride in our 90%+ talent retention rate and our ability to deliver up to 60% cost savings for our partners.
The Role: We are looking for a highly skilled and results-driven Account Manager to join our team. In this role, you will be the strategic bridge between our exceptional technical teams and our growing client base, ensuring the seamless delivery of our offshore and hybrid solutions.
📌 Key Responsibilities:
- Client Relationship Management: Build, nurture, and maintain strong, long-lasting partnerships with our clients, ensuring high satisfaction and trust.
- Main Point of Contact: Serve as the primary liaison between global clients and our internal technical/staffing teams across Jordan, Egypt, and KSA.
- Strategic Alignment: Understand client business objectives and technical needs to provide tailored manpower and offshore development solutions.
- Business Growth: Identify opportunities for account expansion, cross-selling, and upselling our comprehensive tech services.
- Operational Excellence: Proactively address and resolve any client escalations or operational bottlenecks with speed and professionalism.
- Performance Tracking: Monitor account performance, service delivery metrics, and ensure we consistently meet our high retention and quality standards.
🎯 Requirements & Qualifications:
- Experience: 3 to 5 years of proven experience as an Senior Account Manager, specifically within Offshore Companies, IT Outsourcing, or Tech Staffing.
- Communication Skills: Exceptional client-facing, negotiation, and presentation skills, with a strong ability to persuade and build rapport.
- Language: Complete fluency in English and Arabic.
- Industry Knowledge: Solid understanding of the offshore business model, managed services, and familiarity with tech domains (Software Dev, Cloud, AI, ERPs) is highly preferred.
- Personal Traits: High emotional intelligence, a proactive problem-solving mindset, and the ability to manage complex, cross-border client dynamics.
