Hiring: SAP PMGM Support Consultant (Operations)
Location: Riyadh, Saudi Arabia
Experience: 6+ Years
Joining: Immediate Joiners Preferred
Arabic Speak and read Mandatory
Job Summary
We are looking for an experienced SAP SuccessFactors PMGM Support Consultant with 6+ years of experience in production support, incident management, and enhancements. Candidates must hold a valid SAP SuccessFactors PMGM Certification and be fluent in Arabic and English, including speaking and reading Arabic.
Roles & Responsibilities
Provide L2/L3 production support for SAP SuccessFactors Performance & Goals Management (PMGM).
Resolve incidents, service requests, and defects within agreed SLAs.
Support annual performance review and goal-setting cycles.
Configure and maintain Performance Forms, Goal Plans, Route Maps, Rating Scales, Competencies, and Calibration.
Perform root cause analysis (RCA) and resolve recurring issues.
Support quarterly releases, regression testing, and system enhancements.
Work with HR stakeholders, SAP, and third-party vendors to resolve issues.
Manage incident reporting, SLA dashboards, operational documentation, and SOPs.
Ensure compliance with ITIL processes, change management, and operational governance.
Mandatory Skills
6+ years of SAP SuccessFactors experience.
Strong hands-on experience in PMGM production support and operations.
Valid SAP SuccessFactors PMGM Certification.
Fluent in Arabic and English; Arabic speaking and reading skills are mandatory.
Strong knowledge of Goal Management, Performance Management, Calibration, RBP, Business Rules, MDF Objects, Reporting, and Employee Central integration.
Experience in Incident Management, Problem Management, SLA Management, and RCA.
Preferred Qualifications
SAP SuccessFactors Employee Central Certification.
ITIL Foundation Certification.
Experience supporting large-scale HR and Talent Management environments.
Immediate joiners preferred.
Interested candidates who meet the mandatory requirements can share their updated resumes [lopamudra.samal@ridik.net].
