Job Purpose
Build and maintain relationships with prospective and existing customers, promote real estate projects, and support customers throughout the sales journey. Contribute to sales targets through timely follow-up, clear communication, and coordination with relevant teams.
Key Responsibilities
- Identify customer needs and recommend suitable properties based on their requirements and budgets.
- Present project details, property features, pricing, payment plans, and available inventory accurately.
- Follow up on assigned leads, inquiries, and referrals to convert opportunities into sales.
- Arrange customer meetings, property viewings, and visits to sales centers.
- Guide customers through reservations, required documentation, and sales contract procedures.
- Coordinate with finance, mortgage partners, legal, and customer service teams to support transaction completion.
- Maintain accurate customer records, interactions, and sales opportunities in the CRM system.
- Address customer inquiries and complaints, escalating issues when necessary and following through to resolution.
- Maintain relationships with customers after the sale and coordinate updates on relevant milestones.
- Monitor market trends, competing developments, and customer feedback to identify sales opportunities.
- Prepare regular reports on lead status, conversion rates, sales activity, and customer feedback.
- Participate in property exhibitions, promotional campaigns, and sales events.
- Follow approved pricing, sales policies, and applicable requirements.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in sales, customer relations, or account management, preferably within real estate development or brokerage.
- Familiarity with the Saudi real estate market, property sales processes, and mortgage financing options.
- Experience using CRM systems and Microsoft Office.
Required Skills
- Strong communication, presentation, and relationship management skills.
- Effective persuasion, negotiation, and objection-handling skills.
- Customer focus and practical problem-solving ability.
- Strong organization and consistent follow-up.
- Ability to work toward sales targets and manage multiple customer accounts.
- Fluency in Arabic; English proficiency is preferred.
Key Performance Indicators
- Achievement of assigned sales targets.
- Lead-to-sale conversion rate.
- Timeliness of customer follow-up.
- Customer satisfaction.
- Accuracy and completeness of CRM records.
- Completion of reservations and sales documentation.
