Job SummaryPromote Auto Loans and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets.
Key Responsibilities
- * To achieve or exceed agreed Auto Loans sales targets to build new customer base for FAB
- To promote the sales of Auto Loans in assigned area or work
- To build and maintain effective business relationship with customers
- To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
- To ensure the submitted customer applications and documentations are complete and error free
- To follow up for Document discrepancies which have been approved as Deferrals
- Minimize errors and act upon them for correction and re-submission if any.
- To provide sales MIS to Team Leader on regular basis.
- To provide ongoing customer / market feedback to Team Leader to improve business
- To provide Sales DSR to Sales Manager on Regular Basis.
- To ensure high level of customer service while handling business proceedings.
- To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents.
- To capitalize on-cross selling opportunities
- To perform duties of Team Leader in his absence if assigned so
- To recommend customer applications which are considered good credit risk and as per FAB policy.
- Requires good convincing and negotiating skills in view of complexity in the relevant product
- Be aware of competition and suggest changes for product improvements
- Maintain effective business relationship with all branches and internal departments
- To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
- To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
- Don’t argue with the customers and No commitments should be given to any customer.
- Maintain Effective Relationships with teammates and supervisors.
- To ensure that the product information shared with the customer is accurate.
- To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
EssentialREQUIREMENTS / QUALIFICATIONS
Minimum Qualification
- High school diploma
- Minimum Experience
- 1 to 2 years’ experience in selling banking products or in a financial industry
Preferred / Beneficial
- * Bachelor’s degree in business administration, Finance, Banking or a related major field of study is preferred
- Experience in selling banking products is an added advantage
Skills
- * Service excellence, good knowledge of FAB retail products
- Adherence to policies, processes, and procedures both internally and externally
- Competitive awareness and benchmarking
- Multicultural awareness
- Be always Customer Obsessed
- Proactive
- Strong Sales skills
- Customer sales targets
- Client satisfaction index
