Company Description Dandelion is a growing organization focused on delivering reliable, high-quality services to its clients. The company values strong customer relationships, efficient operations, and clear communication. Team members are encouraged to take initiative, collaborate across functions, and contribute to continuous improvement. Dandelion offers opportunities to develop professional skills and grow within a supportive, performance-driven environment.
Role Description The Sales & Client Support Coordinator is a full-time, on-site role based in Mosul. This role supports the sales team by preparing proposals, maintaining client records, and coordinating follow-up activities. The coordinator responds to client inquiries, ensures timely resolution of issues, and works to maintain high levels of customer satisfaction. Daily tasks include managing documentation, scheduling meetings, tracking sales activities, and providing administrative support to both sales and client service functions. The role requires close collaboration with internal teams to ensure accurate information, smooth handoffs, and consistent client communication.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and build long-term client relationships.
- Candidates should possess clear Communication skills, including the ability to convey information professionally in writing and verbally.
- Candidates should possess solid Analytical Skills to interpret client data, track performance metrics, and support sales decisions.
- Candidates should possess reliable Administrative Assistance skills to manage records, organize schedules, and maintain accurate documentation.
- Relevant experience in sales support, client support, or customer-facing roles is beneficial.
- Ability to work on-site in Mosul, manage multiple tasks, and prioritize in a fast-paced environment.
- Proficiency with common office software (e.g., spreadsheets, word processing, CRM tools) is an advantage.