Job Title: RPA Support Coordinator
Location: Amman – Hybrid
Company: Cyborg Automation Hub
Job Type: Full Time
About The CompanyCyborg Automation Hub is a specialized provider of cutting-edge automation solutions designed to empower businesses, helping them not only stay competitive but also excel in an ever-evolving market. Our core mission is to guide organizations in revolutionizing their operations by harnessing advanced technologies, with a strategic emphasis on SS&C Blue Prism and other related cognitive automation tools. Additionally, we serve as a value-added distributor through our UAE entity, equipping our partners with the expertise, resources, and support necessary to enhance their solution offerings.
Key Responsibilities
- Support the RPA Support & Monitoring team in coordinating day-to-day support activities.
- Coordinate the monitoring of RPA bots, processes, and scheduled automation jobs.
- Track incidents, service requests, and production issues and ensure timely follow-up.
- Coordinate with RPA Developers and relevant teams to support issue resolution and escalation.
- Monitor support tickets, priorities, and status to ensure timely action and follow-up.
- Maintain records of incidents, recurring issues, resolutions, and support activities.
- Prepare periodic support and operational reports, including incidents, bot status, and pending issues.
- Coordinate production support activities, including issue escalation and operational follow-ups.
- Support the coordination of UAT, Go-Live, and post-Go-Live support activities when required.
- Maintain support documentation, operational procedures, checklists, and knowledge records.
- Follow up on pending actions with relevant team members and ensure timely closure.
- Identify recurring operational issues or bottlenecks and escalate them to the relevant team when needed.
- Act as a coordination point between RPA Support, Development, QA, PMO, and Delivery teams.
Qualifications & Requirements
- * Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- 1 year of experience in RPA support, technical support, operations, coordination, or a related technical environment.
- Basic understanding of RPA concepts and automation processes.
- Basic understanding of production support, incident management, and issue tracking.
- Familiarity with RPA platforms such as SS&C Blue Prism is preferred.
- Strong organizational, follow-up, documentation, and communication skills.
- Ability to coordinate with multiple technical teams and manage multiple tasks simultaneously.
- Ability to work in a fast-paced technical environment and follow up on issues until resolution.
Tools & Skills
- RPA monitoring and support coordination
- Incident and ticket tracking
- Support documentation and reporting
- Issue follow-up and escalation
- SLA and support activity tracking
- MS Excel / Google Sheets / PowerPoint
- Jira, ServiceNow, Azure DevOps, or similar tools (preferred)
- Basic knowledge of SS&C Blue Prism or other RPA platforms (preferred)
