We are looking for an experienced Returns Team Leader to join our Warehouse team and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.
Responsibilities:
- Lead daily receiving and processing of returned products within the Central Warehouse
- Verify returned quantities, item details, condition, return reasons, and supporting documents
- Ensure returned products are correctly recorded in WMS/system records and maintain full traceability
- Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams
- Ensure returned products are properly segregated and classified based on condition and approved disposition
- Coordinate with Quality Assurance for product condition assessment when required
- Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval
- Coordinate products approved for restocking, supplier return, disposal, or other approved disposition
- Lead and allocate daily tasks based on return volumes, workload, and operational priorities
- Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards
- Maintain accurate return records and prepare daily/periodic operational reports
- Monitor return KPIs, identify recurring issues, and support process improvement initiatives
- Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager
Requirements
- * 3-5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field
- Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage
- Previous Team Leader or operational coordination experience is preferred
- Strong knowledge of warehouse returns, receiving, product verification, and inventory movements
- Experience handling returned products and verifying quantity, condition, item details, and documentation
- Good understanding of inventory accuracy, stock discrepancies, and WMS transactions
- Knowledge of damaged stock, expiry control, product segregation, and disposition processes
- Experience using WMS and warehouse operational systems
- Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload
- Good problem-solving, communication, organization, and reporting skills
- Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required
