Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
▪ Welcome and engage customers in a professional and friendly manner.
▪ Understand customer needs and provide appropriate assistance and recommendations.
▪ Provide accurate information regarding products, collections, prices, promotions, and offers.
▪ Handle customer inquiries, objections, and complaints professionally.
▪ Ensure consistently high-quality customer experience in line with company standards.
▪ Build positive relationships with customers and encourage repeat visits and purchases.
▪ Actively promote and sell the company's products available at the booth.
▪ Achieve assigned individual and booth sales targets.
▪ Identify sales opportunities and convert customer interactions into successful transactions.
▪ Apply effective selling and upselling/cross-selling techniques.
▪ Follow up on potential customers when applicable.
▪ Monitor customer preferences and provide feedback regarding market and customer trends.
▪ Support promotional campaigns and mall activations to maximize sales results.
▪ Maintain the booth according to approved brand standards and visual merchandising guidelines.
▪ Ensure all products are properly displayed, organized, and presented.
▪ Maintain accurate knowledge of products, features, benefits, prices, and ongoing promotions.
▪ Ensure the booth remains clean, organized, attractive, and ready for customers throughout operating hours.
▪ Take full responsibility for the day-to-day operation of the assigned booth
▪ Ensure the booth is opened, operated, and closed according to approved procedures.
▪ Coordinate with relevant departments regarding operational requirements.
▪ Ensure availability of required promotional materials and selling tools.
▪ Report any operational issues, maintenance requirements, or incidents immediately.
▪ Follow all mall regulations and company policies related to booth operations.
▪ Maintain proper control and accountability over products and items assigned to the booth.
▪ Ensure products are safely handled, stored, and displayed.
▪ Conduct and support regular stock counts and reconciliation.
▪ Immediately report any shortage, damage, loss, or discrepancy.
▪ Maintain proper documentation related to stock movement and booth custody.
▪ Ensure company assets and products always remain secure.
▪ Submit daily/weekly sales and operational reports as required.
▪ Track achievement against assigned sales targets and KPIs.
▪ Provide feedback on customer behavior, product demand, competitors, and market activity.
▪ Escalate any customer, operational, stock, or security issues to the concerned manager.
▪ Participate in periodic performance reviews and improvement initiatives.
▪ Comply with all company policies, procedures, and customer experience standards.
▪ Comply with mall rules and regulations.
▪ Follow all applicable safety, security, and asset-control procedures.
▪ Maintain professional appearance and behavior that represent the brand at all times.
▪ Ensure the assigned booth is operated in accordance with approved company standards.
▪ Maintain confidentiality regarding company, customer, sales, and product information.
Qualifications
• 2–4 years of experience in retail sales, customer experience, customer service, or a related field.
• Experience in mall retail, kiosks, booths, exhibitions, or luxury/consumer-facing environments is highly preferred.
• Strong sales and customer-handling skills.
• Good product presentation and negotiation skills.
• Ability to handle cash/products/company assets responsibly.
• Good organizational and reporting skills.
