Our client is seeking an experienced Restaurant Manager to lead operations at a premium full-service dining establishment in Makkah, Saudi Arabia. This is an opportunity for a hands-on leader with strong fine-dining expertise to manage a large team and drive consistent, high-quality guest experiences.
What You Will Do
In this role, you will:
- Manage the restaurant's daily operation from opening to closing and ensure consistent service standards.
- Manage a large team of 30+ employees, including supervisors, captains, waiters, hosts, runners, and other restaurant staff.
- Motivate, train, coach, and manage a large multicultural team.
- Manage restaurant sales, labor cost, food cost, wastage, inventory, productivity, and operational KPIs.
- Handle VIP guests, customer complaints, and challenging situations professionally.
- Manage staff scheduling, attendance, manpower planning, performance, and training.
- Drive sales while maintaining service and quality standards.
- Maintain SOPs, guest experience, service quality, hygiene, cleanliness, and food safety standards.
What We Are looking For
We are looking for someone who:
- Minimum 4–5 years of proven experience as a Restaurant Manager in Fine Dining, Full-Service Dining, or Premium Dining restaurants.
- Restaurant experience is mandatory.
- Strong experience in a table-service restaurant environment, where guests are seated and served at the table with a high level of service and dining etiquette.
- Proven experience managing a large team of 30+ employees, including supervisors, captains, waiters, hosts, runners, and other restaurant staff.
- Strong knowledge of fine dining and premium restaurant service standards, including table setting, dining etiquette, sequence of service, order taking, food and beverage presentation, and guest handling.
- Strong leadership and people-management skills with the ability to motivate, train, coach, and manage a large multicultural team.
- Proven ability to manage the restaurant's daily operation from opening to closing and ensure consistent service standards.
- Strong knowledge of SOPs, guest experience, service quality, hygiene, cleanliness, and food safety standards.
- Experience managing restaurant sales, labor cost, food cost, wastage, inventory, productivity, and operational KPIs.
- Strong experience in handling VIP guests, customer complaints, and challenging situations professionally.
- Ability to manage staff scheduling, attendance, manpower planning, performance, and training.
- Strong commercial awareness with the ability to drive sales while maintaining service and quality standards.
- Excellent communication and problem-solving skills.
- Ability to work under pressure in a high-volume and fast-paced restaurant environment, particularly during peak periods.
- Arabic language is mandatory.
- English language is mandatory, with the ability to communicate confidently with guests and team members.
- Strong background in premium full-service / fine dining restaurants.
- Understanding of professional table service and dining etiquette.
- Capable of managing a large team while maintaining high standards of guest experience, service quality, and operational performance.
Nice to Have
- Previous experience in Saudi Arabia or the GCC is highly preferred.
- Candidates with experience in well-established international or premium restaurant brands will be given strong preference.
Role Details
Location: Makkah, Saudi Arabia
