Company Description Sky Pass is a full-service online and offline travel agency based in Erbil, Iraq, specializing in travel and tourism management. The company focuses on delivering high-quality service and tailored travel solutions to a diverse customer base. With experienced experts and a commitment to customer satisfaction, Sky Pass supports travelers with flight bookings, hotel reservations, and Visa issuance. The organization values professionalism, reliability, and a collaborative work environment for team members. Joining Sky Pass offers the opportunity to grow in a dynamic travel and tourism setting.
Role Description The Reservations Ticketing Agent role is a full-time, on-site position based in Erbil. The agent will handle flight and travel reservations, issue tickets, manage booking changes, and ensure accuracy in travel itineraries. Daily tasks include responding to customer inquiries, offering travel options, and providing fare information and booking confirmations. The role involves working with reservation systems, coordinating with airlines and other travel partners, and resolving booking issues promptly and professionally. The agent will maintain detailed records, follow company policies, and contribute to a positive customer experience in alignment with Sky Pass service standards.
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