Company Description Travitell Egypt is a travel and tourism company serving both corporate and individual travelers with comprehensive tour and travel services. The company specializes in domestic tourism within Egypt, welcoming incoming visitors, and organizing outgoing trips abroad. Travitell Egypt focuses on designing tailored travel experiences that meet diverse client needs and preferences. Team members work in a dynamic environment that values customer satisfaction, cultural understanding, and professional service standards.
Role Description The Religious Tourism Department Manager is a full-time, on-site role based in Heliopolis. This position oversees the planning, design, and execution of religious tourism programs, including pilgrimages and faith-based tours, ensuring they meet client expectations and regulatory requirements. The manager leads the department team, coordinates with airlines, hotels, transport providers, and local partners, and supervises booking processes, itineraries, and documentation. Day-to-day responsibilities include market research on religious tourism trends, developing packages, managing budgets, monitoring service quality, and resolving client issues. The role also involves maintaining relationships with religious institutions and key accounts, preparing performance reports, and implementing improvements to enhance customer experience and department efficiency.
Qualifications
- Experience in travel, tourism, or hospitality management, preferably with a focus on religious or cultural tourism.
- Strong skills in itinerary planning, package design, and operations coordination for group and individual tours.
- Proficiency in customer service, client relationship management, and handling inquiries and complaints professionally.
- Ability to manage teams, delegate tasks, and oversee departmental workflows and performance.
- Solid organizational and time-management skills, with attention to detail and accuracy in documentation.
- Good communication skills in English and Arabic, both written and verbal; additional languages are an asset.
- Knowledge of major religious destinations and pilgrimage requirements in the region and internationally.
- Comfort with using booking systems, office software, and digital tools for reporting and coordination.
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
- Ability to work on-site in Heliopolis and occasionally travel as needed for inspections, negotiations, or group handling.