Company Description Riad Saba’s House is a guest-focused hospitality establishment located in Tanger-Tetouan-Al Hoceima, Morocco. The property offers comfortable accommodations in a traditional setting, welcoming visitors from diverse backgrounds. The team is committed to providing attentive service, ensuring guests feel supported throughout their stay. Riad Saba’s House values professionalism, reliability, and a warm, respectful approach to guest relations.
Role Description The Receptionist and Back Office team member will handle front desk operations and administrative support in a full-time, on-site role based in Tanger-Tetouan-Al Hoceima, Morocco. Daily responsibilities include greeting and checking in guests, answering phone calls and inquiries, managing reservations, and providing accurate information about the property and local area. The role also involves processing payments, maintaining guest records, preparing basic reports, and organizing documentation. The Receptionist and Back Office team member will coordinate with housekeeping and other staff to ensure smooth operations and timely responses to guest needs.
Qualifications
- Candidates should possess strong Customer Service and Communication skills to interact effectively and respectfully with guests and colleagues.
- Candidates should possess solid Receptionist Duties and Phone Etiquette skills to manage check-ins, calls, and guest inquiries professionally.
- Candidates should possess reliable Clerical Skills to handle records, documentation, and basic administrative tasks accurately.
- Ability to speak and write clearly in relevant languages (such as English, French, and/or Arabic) is highly beneficial.
- Previous experience in hospitality, front desk, or administrative roles is an advantage.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Comfort working varying schedules, including weekends and holidays, as needed.
- Basic computer literacy and familiarity with reservation or booking systems are beneficial.