Serve as the main technical contact for customer-related issues, providing fast and effective support for any quality or performance concerns.
Understand customer-specific requirements and applications (automotive, architectural, mirror, solar) and ensure products are aligned to meet or exceed expectations.
Lead technical investigations for customer complaints or claims; perform root cause analysis and develop robust corrective and preventive actions.
Proactively work with customers to provide technical advice, product application support, and solutions to enhance product performance and reliability.
Support customer audits, technical reviews, and site visits by presenting technical data, answering inquiries, and demonstrating robust process control.
Actively monitor customer feedback, complaints, and satisfaction metrics to drive continuous product and service improvements.
Support the launch of new products or specifications by providing customers with technical validation, application testing, and product performance data.
Collaborate with production and quality teams to ensure that the float glass produced meets customer-specific standards, focusing on optical quality, thickness control, flatness, and surface properties.
Partner with customers on trials, product qualifications, and application development projects, ensuring successful outcomes and adoption.
Maintain deep technical knowledge of float glass processes, inspection systems, and customer applications to better support and advise customers.
Work closely with suppliers (materials, equipment) when needed to address technical issues that could impact customer satisfaction.
Develop and maintain technical documentation related to customer support (technical bulletins, guidelines, troubleshooting manuals).
Drive internal awareness of customer requirements and voice-of-customer (VOC) insights to continuously improve operations and services.
Ensure that all activities related to customer support and product quality comply with ISO 9001, IATF 16949, and relevant regulatory standards.

Required Qualifications:

Bachelor’s degree in mechanical engineering,
7+ years of technical experience in the float glass or glass manufacturing industry.
In-depth knowledge of float glass production processes, common defects, and corrective actions.
Strong understanding of ISO 9001, IATF 16949 standards, and customer-specific requirements.
Skilled in root cause analysis techniques (8D, 5 Why, Fishbone Diagram) and quality problem-solving methodologies.
Proficient with statistical quality control tools (SPC, MSA, FMEA, Control Plans, PPAP).
Strong communication skills to interface effectively with production teams, management, and customers.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Loading description...

Skills Gap Analyzer

Compare your skills with the requirements for Quality Control Section Head and see what you need to learn

About the company

Saint-Gobain Glass Egypt

Manufacturing, Glass, Ceramics and Concrete Manufacturing, and Automation Machinery Manufacturing

Responsibilities

Serve as the main technical contact for customer-related issues, providing fast and effective support for any quality or performance concerns.
Understand customer-specific requirements and applications (automotive, architectural, mirror, solar) and ensure products are aligned to meet or exceed expectations.
Lead technical investigations for customer complaints or claims; perform root cause analysis and develop robust corrective and preventive actions.
Proactively work with customers to provide technical advice, product application support, and solutions to enhance product performance and reliability.
Support customer audits, technical reviews, and site visits by presenting technical data, answering inquiries, and demonstrating robust process control.
Actively monitor customer feedback, complaints, and satisfaction metrics to drive continuous product and service improvements.
Support the launch of new products or specifications by providing customers with technical validation, application testing, and product performance data.
Collaborate with production and quality teams to ensure that the float glass produced meets customer-specific standards, focusing on optical quality, thickness control, flatness, and surface properties.
Partner with customers on trials, product qualifications, and application development projects, ensuring successful outcomes and adoption.
Maintain deep technical knowledge of float glass processes, inspection systems, and customer applications to better support and advise customers.
Work closely with suppliers (materials, equipment) when needed to address technical issues that could impact customer satisfaction.
Develop and maintain technical documentation related to customer support (technical bulletins, guidelines, troubleshooting manuals).
Drive internal awareness of customer requirements and voice-of-customer (VOC) insights to continuously improve operations and services.
Ensure that all activities related to customer support and product quality comply with ISO 9001, IATF 16949, and relevant regulatory standards.

Required Qualifications:

Bachelor’s degree in mechanical engineering,
7+ years of technical experience in the float glass or glass manufacturing industry.
In-depth knowledge of float glass production processes, common defects, and corrective actions.
Strong understanding of ISO 9001, IATF 16949 standards, and customer-specific requirements.
Skilled in root cause analysis techniques (8D, 5 Why, Fishbone Diagram) and quality problem-solving methodologies.
Proficient with statistical quality control tools (SPC, MSA, FMEA, Control Plans, PPAP).
Strong communication skills to interface effectively with production teams, management, and customers.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Sales Specialist

IT System Administrator

Senior Interior Designer

Assistant Manager | Marketing Event Planner | Lebanon

Agent Call Center (French - FranÃ§ais)

Personal Assistant

Instructor Sourcing Specialist

Brand Manager - Healthcare

Senior Data Engineer - Lebanon (Remote)

Career Guidance Consultant

Salesforce - Distributed Marketing Specialist

Technician Dispatcher

Salesforce - Contact Data Steward

Hotel Front Office Supervisor

HR intern (Lebanon - Matn area)

Sales Representative - F&B - Coffee Shops

Venture Analyst

Marketing Executive

Front Line Associate

Account Executive (UAE Market)

Salesforce - Marketing Product Owner - Orchestration

Call Center Agents (Restaurant) - Ein El Mreisseh

Recruitment Consultant

Part-time Faculty - Civil Engineering

Quality Assurance Analyst - NBI

Freelance Mobile Developer (Flutter)

Senior Planning Engineer

Content Creator

Cellar Operator

ERP Business Developer- ( Odoo )

Staff Assistant

Information Technology Specialist

Junior POS Technician - North Lebanon

IT Audit (Senior Profile)

Agricultural Engineering Intern

Safeguarding Officer

Growth Marketing Specialist Lebanon

NSO Engineers

Internal Audit Manager

Occupational Health and Safety Officer

Outbound Sales Development Specialist

Sales representative at LeMall Dbayeh

Pharmacy Assistant PHCC

Electrical Technician

Power Platform Test Engineer

Talent Acquisition Executive

Customer Care Specialist

Talent Development Specialist

Prospecting Representative

System and Cloud Engineer

Quality Control Section Head