Company Description
Ohana Development is a leading real estate development company specializing in luxury destinations that embody elegance, comfort, and timeless beauty. With a strong track record of delivering world-class residences across Lebanon and the UAE, the company focuses on creating homes that seamlessly blend design, function, and lifestyle. Ohana Development’s projects are conceived as unique living experiences, integrating high-quality craftsmanship with refined aesthetics. Team members join a culture that values innovation, reliability, and attention to detail in every phase of development.
Role Description
The IT Specialist provides on-site technical support at the OHANA Lebanon Office and serves as the primary point of contact for local IT requirements. The position ensures the reliable operation of end-user devices, Microsoft 365 services, network connectivity, meeting-room technology, printers, IT assets and CCTV systems. The role handles incidents and service requests within its assigned support level, maintains accurate technical and asset records, and acts as the on-site technical resource for infrastructure, cybersecurity and enterprise-application matters. Complex or high-risk issues must be properly documented and escalated to the Head of IT or the appropriate specialist or service provider.
Key Responsibilities
- User Support: Deliver responsive, on-site and ticket-based IT support to resolve hardware, Windows, M365, connectivity, and printing issues.
- Modern Workplace & Endpoints: Manage device provisioning, Active Directory/Entra ID joins, and endpoint deployment using Microsoft Intune and Autopilot.
- Network & Infrastructure: Maintain reliable LAN, WAN, Wi-Fi, and network printer operations while coordinating local infrastructure support.
- Cybersecurity: Apply security baselines, maintain patch compliance, and respond to Microsoft Defender endpoint alerts.
- Asset & Vendor Management: Oversee local IT asset inventories, equipment lifecycles, meeting room/AV technology, and CCTV systems.
Qualifications
- Diploma or bachelor's degree in IT, Computer Science, Information Systems or a related field.
- Three to five years of IT experience.
- Site-office, construction, property-development or multi-location support experience is preferred.
Technical Skills
- Windows, computer-device, mobile-device and peripheral troubleshooting.
- Microsoft 365, Teams, Outlook, SharePoint and OneDrive support.
- Intune, Windows Autopilot, Active Directory and Microsoft Entra ID.
- TCP/IP, Wi-Fi, VPN, VLAN, switching, routing and firewall fundamentals.
- Microsoft Defender, endpoint security, patching and device compliance.
- Printers, meeting-room technology, CCTV, ticketing and asset systems.
Certifications
- CompTIA A+ is preferred.
- Microsoft Endpoint Administrator Associate (MD-102) or Microsoft 365 Fundamentals (MS-900) is added value.
- ITIL 4 Foundation is preferred.
- SC-200 or AZ-500 is advantageous.
Core Competencies
- Structured troubleshooting and problem solving.
- Clear communication with non-technical users.
- Accurate ticket and asset documentation.
- Effective prioritisation in a fast-paced site environment.
- Dependability, discretion and accountability.
