A prestigious 5-star hotel in Iraq is seeking a professional and experienced Front Desk Supervisor to lead the front office team and ensure exceptional guest service. The successful candidate will oversee daily front desk operations, support the reception team, and maintain the highest hospitality standards.
Key Responsibilities
- Supervise the daily operations of the front desk.
- Ensure a smooth and efficient check-in and check-out process.
- Handle guest inquiries, requests, and complaints professionally.
- Train, guide, and support front office staff.
- Prepare staff schedules and monitor attendance.
- Coordinate with other hotel departments to ensure excellent guest experiences.
- Ensure compliance with hotel policies and service standards.
Requirements
- Previous experience in the front office department, preferably in a supervisory role within the hospitality industry.
- Hands-on experience using Opera PMS is required.
- Excellent communication and customer service skills.
- Strong leadership and problem-solving abilities.
- Proficiency in Microsoft Office.
- Ability to work flexible shifts, including weekends and holidays.
Send your cv to: +961 78 712 537
