Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
SummaryWhat you will doAs a Product Quality Engineer (PQE), you will provide technical support to the Morocco Dealer Network. Identify, report and manage product quality issues liaising with Volvo Truck Corporation as well as act as an extended arm of Customer Technical Service Department. Support Regional Technical Managers with product quality updates and make joint dealer/customer visits.
Key ResponsibilitiesAs the PQE, the main tasks are to:
- Day to day technical assistance to dealer network via Technical Helpdesk (Argus).
- Be part of the Helpdesk and VAS rotation.
- Work closely together with Customer Technical Service within Volvo Maroc.
- Monitor DQR's (Field/Dealer Quality Reports) and report quality issues using MQR (Market Quality Report) routine.
- Identify existing solutions and prioritize cases.
- Evaluate options and prioritize cases.
- Establish frequency, cost, safety, geographic coverage, customer importance and economic impact.
- Monitor effectiveness of solutions implemented and give general assistance of the team.
- Analyze warranty costs and failure frequencies to identify high costs to the MC and make financial support requests to VTC.
- Support Sales Department by providing input about quality issues and problems arising due to wrongly specified trucks·
- Work closely with Technical Trainer.
- Any other duties that may be reasonably requested by your manager.
- Verify dealer compliance with Volvo Group Trucks standards related to safety, workshop operations, cleanliness, and visual identity.
- Identify training needs and support dealers in maintenance contracts, service intervals, connected services, and remote diagnostics.
- Conduct the On-the-Job Training according to real needs.
- Be in accordance with Volvo Group standards of health, safety, quality, and environmental care. The Volvo values of customer success, performance, change, passion, and trust. Diversity and Inclusion, recognizing that at Volvo we value differences.
Required Skills, Experience And Competencies
- * Degree in Mechanical Engineering, Automotive Engineering, or a related technical field.
- Strong technical knowledge of heavy-duty commercial vehicles and diagnostic processes.
- Experience in technical support, after-sales service, warranty management, or a similar role within the automotive or commercial vehicle industry.
- Good understanding of warranty procedures, quality processes, and dealer network operations.
- Fluent in French and English, both written and spoken.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to influence, convince, and build effective relationships with customers and dealers.
- Analytical mindset with strong problem-solving and decision-making capabilities.
- Customer-focused, results-oriented, and proactive approach.
- Commercial awareness and ability to balance technical and business considerations.
- Ability to work independently, manage priorities, and perform effectively in a field-based environment.
Additional Requirements
- * As all documentation and communication are in English, proficiency in English is required.
- Good working knowledge of IT tools (word, Excel, PP, etc.) is required.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe InWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
