Title: Process Reengineering Senior Manager
Department: Chief Operating Office
Location: Riyadh
Core Responsibilities:
- Conduct the current state assessment of existing end-to-end processes to identify inefficiencies, pain points, bottlenecks, duplication, and control gaps.
- Conduct process walkthroughs, stakeholder interviews, workshops, and analysis activities to understand operational realities.
- Analyze process performance and root causes to identify opportunities for simplification, standardization, and automation.
- Document findings and translate them into structured improvement opportunities.
- Design target-state processes that improve efficiency, quality, control effectiveness, and user experience.
- Develop process flows, future-state journeys, and identify the automation opportunities.
- Ensure redesigned processes are practical, scalable, and aligned with policy, compliance, and operational requirements.
- Support the definition of business rules, control points, service levels, and handoff mechanisms within target-state designs.
- Work closely with technical teams to translate business process requirements into implementable automation and system-related solutions.
- Support requirements clarification, process logic articulation, and test scenarios preparation activities.
- Contribute to deployment support, issue resolution, and transition into business-as-usual operations.
- Work collaboratively with squad leads, business SMEs, documentation specialists, and technical resources across assigned initiatives.
- Support workshops and review sessions with stakeholders to validate findings, designs, and implementation approaches.
- Help ensure that initiative deliverables are completed in line with agreed timelines, standards, and quality expectations.
- Contribute to issue identification, risk mitigation, and continuous improvement throughout project delivery.
- Promote structured, value-driven, and end-to-end thinking in all assigned work.
- Ensure process redesign outputs are documented clearly and in a way that supports implementation and sustainability
- Contribute to the continuous enhancement of process redesign practices, tools, and lessons learned within the CoE
Qualifications and Requirements:
- Bachelor’s degree, Industrial Engineering, Business Administration, Operations Management, Information Systems, or related field.
- Preferred Certification: Lean Six Sigma Green Belt.
- Strong knowledge of business process reengineering, process mapping, root cause analysis, and improvement methodologies.
- Good understanding of automation enablement and the translation of business requirements into implementation-ready solutions.
- Ability to work across both business and technical aspects of transformation initiatives.
- Strong analytical, structured thinking, and stakeholder engagement skills.
