✈️ Now Hiring | Premium Guest Experience Trainer
We are looking for an experienced and engaging Trainer to join our team supporting a premium account.
üîπ Key Responsibilities
· Lead and deliver engaging training programs for new hires and existing employees.
· Deliver training sessions focused on customer service, communication, product knowledge, systems, and premium guest experience.
· Assess trainees’ performance and provide constructive feedback and coaching.
· Identify knowledge and skill gaps and develop appropriate coaching and training interventions.
· Monitor training effectiveness and recommend improvements based on performance results and business requirements.
· Work closely with Operations, Quality, and other stakeholders to ensure training content is aligned with operational and customer experience standards.
· Analyze training and performance data to identify trends, gaps, and areas for improvement.
· Maintain accurate training records, reports, assessments, and performance documentation.
· Support continuous improvement initiatives and contribute to enhancing the overall learning experience.
üîπ Requirements
· Previous experience as a Trainer, Learning & Development Specialist, or Training Supervisor, preferably within a Contact Centre / Call Centre environment.
· Strong experience in voice-based customer service and customer experience environments.
· Fluent Arabic with strong spoken English proficiency (C1 level).
· Excellent presentation, communication, facilitation, and interpersonal skills.
· Strong analytical and problem-solving capabilities with the ability to use data to identify performance and training gaps.
· Experience in developing and delivering training materials, assessments, and coaching plans.
· Strong knowledge of customer service and premium guest experience standards.
· Train-the-Trainer (TOT) certification is a strong advantage.
· Six Sigma certification or knowledge is an advantage.
· Strong skills in data analysis, reporting, and performance tracking are preferred.
· Experience within airlines, hospitality, banking, luxury services, or similar premium customer-facing environments is an advantage.
· Ability to work in a fast-paced environment and support operational requirements.
üåü What We‚Äôre Looking For
A passionate and results-driven trainer who can transform knowledge into strong employee performance and exceptional customer experiences, while continuously identifying opportunities for improvement.
üìç Location: Amman, Jordan
üì© To Apply: Send your updated CV with the subject ‚ÄúPremium ‚Äì Trainer‚Äù
