Company Description
MaxAB is the faste
st-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. MaxAB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, MaxAB introduced MaxAB Cash in 2021. MaxAB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included.
About the Role:
Scope of Responsibilities: Employee Lifecycle & Experience • Own end-to-end people operations across onboarding, employment changes, and offboarding. • Ensure consistent, compliant, and positive employee experience aligned with company culture. • Act as the operational backbone for employee documentation and lifecycle governance. Employee Engagement • Culture & Initiatives: Support on employee engagement programs, team-building activities, and cultural initiatives to boost morale and retention. • Feedback Loops: Manage employee surveys (e.g. Employee satisfaction surveys), analyze the data, and collaborate with People Business Partner to implement actionable improvement plans. Employee Relations • Conflict Resolution: Acting as a trusted point of contact for employee complaints, participating in objective investigations and resolving disputes in a fair and confidential manner. • Policy Guidance: Advise managers and employees on company policies, code of conduct, and disciplinary procedures, ensuring consistent application. Compliance & Government Relations • Ensure full compliance with Egyptian Labor Law and statutory requirements. • Serve as the primary liaison with Labor Office and Social Insurance authorities. • Own government registrations, filings, inspections, and official correspondence. • Oversee statutory payments and regulatory obligations. Employment Documentation & Records • Govern employment contracts and official HR documentation. Maintain accurate, secure, and audit-ready employee records (physical & digital). • Ensure documentation integrity across systems and databases. Payroll & People Data Enablement • Provide accurate and timely people data inputs for payroll processing. • Manage workforce changes impacting compensation, benefits, and reporting. • Partner closely with Payroll Team to ensure data consistency and compliance. Process Excellence & Automation • Support the support continuous improvement of People Ops workflows. • Support automation and system enhancements to improve efficiency and scalability. • Reduce manual interventions and strengthen self-service where possible. Qualifications: Background & Experience • Bachelor’s degree in Human Resources, Business Administration, Law, or a related field. • 2–4 years of experience in People Operations, with a proven track record handling employee relations and engagement initiatives. • Hands-on experience with Egyptian Labor Law and Social Insurance processes. • Proven experience managing government relations and labor inspections. • Experience supporting payroll operations and workforce data accuracy. • Experience in fast-growing, multi-entity, or regional organizations. • Exposure to HR systems, automation, or digital HR transformation. Knowledge & Skills: • Strong understanding of employment lifecycle management. • Solid knowledge of HR documentation, contracts, and compliance standards. • Exceptional empathy, active listening, and conflict-resolution skills. • Ability to design engaging initiatives that resonate with a diverse workforce. • High attention to detail with strong data and process orientation. • Ability to manage multiple priorities in a fast-paced environment. • Strong stakeholder management and communication skills.
