Key Responsibilities
- Supervise the daily activities of the Patient Services and Front Desk teams.
- Ensure efficient patient registration, check-in, check-out, and appointment scheduling.
- Monitor patient flow and work to minimize waiting times.
- Ensure a high standard of customer service and patient experience.
- Handle patient inquiries, complaints, and escalations professionally and efficiently.
- Coordinate with physicians, nurses, and other departments to ensure smooth patient flow.
- Monitor staff attendance, performance, and productivity.
- Prepare staff schedules and ensure adequate front-desk coverage.
- Train and coach Patient Services staff on customer service and clinic procedures.
- Monitor patient satisfaction and identify opportunities for service improvement.
- Ensure accuracy of patient information and proper documentation.
- Coordinate insurance and billing-related matters when applicable.
- Prepare daily and monthly reports related to patient services and operational performance.
- Ensure compliance with clinic policies, procedures, quality standards, and healthcare regulations.
- Identify operational issues and implement appropriate corrective actions.
- Support the Operations Manager in achieving patient service and operational KPIs.
Education & Qualifications
- Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or a related field.
- A diploma in a relevant healthcare or administrative field may be accepted with relevant experience.
- Previous experience in patient services, customer service, front office, or healthcare operations is preferred.
- Strong communication, customer service, and problem-solving skills.
- Strong leadership and team-management skills.
- Ability to monitor staff performance and maintain high service standards.
- Proficiency in Microsoft Office and healthcare or clinic management systems.
