After Sales
Key Functional Responsibilities
- Greet and assist walk-in parts retail customers at the parts counter, identifying the correct parts and accessories based on customer and vehicle requirements.
- Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
- Promote accessories and value-added parts/service offers to maximize basket size and support achievement of retail sales targets.
- Coordinate with Service Advisors and Technicians to fulfil parts requirements for scheduled and walk-in service jobs.
- Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
- Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
- Respond to customer inquiries on part availability, pricing, and compatibility.
- Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Asstistant Manager.
- Process returns, exchanges, and warranty claims according to established SOPs.
- Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
- Generate routine daily/weekly sales activity reports for the Parts Operations Asstistant Manager.
- Support month-end stock and sales reconciliation activities.
- Follow CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.
Job RequirementsEducation High school/ diploma in a related field.
Experience 2 Years minimum in a relevant field.
