Job DescriptionManager – OperationsLocation/s: Casablanca - MoroccoDepartment: OperationsLevel: Professional (P3)No. of Openings: 1*Purpose Of Role:*The Manager - Operations will be responsible for managing the Visa Application Unit, ensuring optimal efficiency and productivity through the implementation of effective operational strategies and process improvements. Additionally, the role involves supervising day-to-day activities, managing resources, and driving performance to meet organizational goals and service standards.
*Duties & Responsibilities:Business Unit and Financial Management Oversee the entire business unit, ensuring overall operational success.
* Ensure the unit’s profitability and meet EBIT targets set by the Zone/Region.
* Manage the unit’s expense budgets and allocated resources effectively.
* Enhance and maintain ongoing Value-Added Services to meet monthly and annual targets.
* Update and track productivity and Value-Added Services Conversion Grid on a weekly/monthly basis for performance reviews.
* Forecast manpower requirements, particularly for peak season hiring needs.
Process and Team Management
- * Adhere to all existing processes and meet the defined Service Level Agreements.
- Mentor teams to ensure adherence to all SOPs and processes, in line with organizational and ISO standards.
- Align teams with objectives listed in the Team Objective Tracker and ensure their contribution toward achieving these goals.
- Implement process improvements to enhance quality and efficiency within the unit.
- Lead the implementation of new processes in the Visa Application Centre(s).
- Oversee regular product and process training for staff, including coaching and development.
- Ensure staff attendance at HR-scheduled training and conduct Internal Process Certifications (OCLs) to monitor effectiveness.
Relationship Building and Innovation
- * Build and maintain strong business relationships with Consulate officials.
- Encourage the team to share innovative ideas and best practices.
- Collaborate with the Value-Added Services team to develop new revenue channels.
- Manage both physical and data security at the Application Centre, ensuring adherence to the Corporate Security Policy and pre-empting potential breaches.
- Coordinate with support functions (Administration, Human Resources, Finance, etc.) as needed.
Sustainability
- * Promote judicious use of natural resources.
- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines
Anti Bribery Management Systems (ABMS)
- * Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
- a. Understanding of ethical standards and the importance of integrity in business practices.
- b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.
Job DescriptionEligibility: Applicable for All VFS Employees.
- * Existing Manager/Senior Executive/Deputy Manager who have completed 24 months in their current Grade P3/P4,role,team ,location, department.
- Experience of employees transferred within Kuoni Group to VFS Global would be considered / included for calculating continuous service.
- Performance Rating of 3 or above [on a rating scale of 1-5 in the last appraisal.
- No Disciplinary action/ memos should have been initiated formally during the period under consideration. This will include formal memos / emails / any document which would have been initiated from Human Resources Cell primarily as a warning to the employee concerned.
- Employees warned about their behaviour pertaining to sexual harassment or misconduct or disclosure of confidential information in the past would be excluded from the framework of the process.
*Qualifications: Education:* Minimum: Graduate or global equivalent degree
Additional: Post – Graduate or global equivalent
Experience: 5 – 7 years of experience preferably in Travel and Tourism or Service industry with experience in handling teams and managing processes.
Requirement: A European national, preferably Italian, to be assigned to the Italy Mission in Casablanca, Morocco, with native proficiency in Italian and professional proficiency in both English and French.
Last Date of Application: 25th June 2026Interested employees may apply on career’s section of Myspace.
Please Note:
- * Employees on franchisee payroll, third party payroll, outsourced payroll and partner payroll are not eligible to apply under Ascent.
- Employees are requested to read all eligibility criteria in the position with utmost care
- Applications will not be accepted after the said date
- Ascent Platform is meant only for VFS employees. Any unauthorized usage of the text, dissemination of the text by any employee to any third party or posting it on the social media platform is against the policies of the Organization.
- Employees who are found indulging in such activities will be subject to strict disciplinary action as per the policy/ies of the Organization. Employees are requested to take utmost care in handling of Internal data and adhere to the guidelines.
- Management has the right to modify or withdraw employee’s selection at any time. The decision of the Management will be final and binding.
Best Regards,Ascent Team
