About Dfolt
Dfolt is a Saudi-based fintech company delivering innovative, secure, and user-friendly digital financial solutions for businesses and individuals. Join a fast-growing team that values innovation, problem-solving, and customer-centric thinking.
Job Summary
The Operations Coordinator runs Dfolt's day-to-day operations — onboarding clients, connecting them to their banks, following up on payments, and handling inquiries. You'll work closely with the founders and act as the link between clients, banks, and the technical team.
Key Responsibilities
- Onboarding: Collect client documents (CR, national address, IDs, VAT), coordinate bank connections, and track verification through to activation.
- Payment Operations: Monitor payments (transfers, payroll, SADAD) and act on pending or failed transactions.
- Customer Support: Respond to client inquiries, manage support tickets, and coordinate with the technical team.
- Admin & Coordination: Keep documents organized and confidential, coordinate with banks, and prepare simple status reports.
Qualifications
- Saudi national.
- Diploma or Bachelor's in Business, Finance, Information Systems, or related field.
- High attention to detail — essential for financial operations.
- Strong organization, time-management, and follow-up skills.
- Proficient with Excel and operations tools.
- Good communication in Arabic and English.
- Able to handle sensitive data with confidentiality.
Personal Skills
- Reliable, organized, and trustworthy with sensitive funds and documents.
- Proactive and independent in a fast-paced startup.
- Flexible and ready to wear multiple hats.
- A team player eager to grow with the company.
