Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a culture of partnership, continuous improvement, and professional growth. Working at FlairsTech offers exposure to diverse projects, international customers, and a supportive environment focused on long-term success.
Role Description This is a full-time, on-site role for Night shift Customer Service Agents (C1 English), based in Qesm El Maadi. The role involves responding to customer inquiries through phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. Agents will handle customer complaints, troubleshoot basic problems, and ensure each interaction leads to a positive customer experience and high satisfaction levels. Daily tasks include documenting cases, updating customer records, following defined workflows and service level agreements, and escalating complex issues when necessary. The role also requires collaborating with team members and supervisors, participating in training and coaching, and maintaining consistent performance during night shifts.
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