Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a culture of partnership, continuous improvement, and professional growth. Working at FlairsTech offers exposure to diverse projects, international customers, and a supportive environment focused on long-term success.
Role Description This is a full-time, on-site role for Night shift Customer Service Agents (C1 English), based in Qesm El Maadi. The role involves responding to customer inquiries through phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. Agents will handle customer complaints, troubleshoot basic problems, and ensure each interaction leads to a positive customer experience and high satisfaction levels. Daily tasks include documenting cases, updating customer records, following defined workflows and service level agreements, and escalating complex issues when necessary. The role also requires collaborating with team members and supervisors, participating in training and coaching, and maintaining consistent performance during night shifts.
Qualifications
- * Candidates should possess strong skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
- Candidates should possess skills related to Customer Experience and Customer Satisfaction to ensure positive interactions and build long-term trust.
- Candidates should be capable Customer Service Representatives, able to manage high-volume communication and maintain professional conduct.
- C1 level proficiency in English (spoken and written), with clear communication and active listening skills.
- Previous experience in a contact center or customer-facing role, preferably in night shifts or 24/7 operations.
- Ability to work on-site in Qesm El Maadi, adhere to rotating schedules, and maintain reliability and punctuality.
- Strong problem-solving abilities, attention to detail, and comfort using CRM systems and basic computer applications.
- High school diploma or equivalent; a university degree in any field is an advantage.