Requirements in Swedish and English: YES
Experience, at least 5 years
Qualifications
- Intermediate level experience in IT and academic education or equivalent work experience.
- Good knowledge in IT technology, data protection, IT security and requirements management.
- Basic knowledge in leadership, project management, supplier management, risk management, IT Service Management, quality and compliance.
- Good collaboration skills, customer focus, responsibility and result-oriented working methods.
- Fluent in spoken and written Swedish and good English.
Responsibilities
- Implement, develop and manage IT services and technical solutions.
- Work with system operation, system support and system development.
- Be responsible for requirements gathering and translating business needs into functional solutions.
- Ge 1st, 2nd och 3rd line support.
- Participate in cost estimation, improvement work and quality work.
- Collaborate with internal and external stakeholders in international environments.
Operation and Support
- Work as a system operator in Global Infrastructure.
- Provide remote and onsite support at users' sites.
- Troubleshooting and incident response.
- Manage patching, monitoring, and ongoing maintenance.
- Document incidents, report time and work according to processes, instructions and case management systems.
Leadership (if needed)
- Functionally lead a team and be responsible for resource planning.
- Contribute to technology and service strategies.
- Coordinate stakeholders and ensure quality in deliveries.
- Participate in budget work and follow-up.
- Collaborate with HR, legal, and quality functions.
- Be the contact person for the activities within the area of responsibility.
