Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Operating from competitive and highly skilled labor markets, Raya CX delivers integrated outsourcing solutions designed to enhance customer interactions and operational performance. Its services are powered by advanced technology, solid strategies, and a strong commitment to continuous improvement and innovation. Team members join a growing organization focused on delivering high-quality, people-centered experiences.
Role Description The Morning Shifts (English) B2/C1 role at Raya CX is a full-time, on-site position based in Qesm 1st 6 October. In this role, team members handle inbound and outbound customer interactions in English, respond to inquiries, and provide accurate information in line with client requirements. Daily tasks include managing calls or messages, resolving issues, escalating complex cases when needed, and documenting all interactions clearly in the system. The role also involves adhering to quality and performance standards, following established procedures, and participating in ongoing training to maintain high language and service levels. Collaboration with supervisors and colleagues is expected to ensure continuous improvement of customer experience and alignment with client goals.
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