Company Description Alorica is a global customer experience (CX) provider dedicated to building long-term customer relationships and elevating brands through tailored, end-to-end solutions. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and advanced technology to deliver measurable results. The company is known for pioneering innovative customer experiences, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With approximately 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment, with broad opportunities for growth and advancement.
Role Description This full-time, on-site English Customer Service Representative role is based in Giza. The representative responds to inbound customer inquiries, handles concerns, and provides accurate information about products, services, and account status. Daily responsibilities include resolving issues efficiently, updating customer records, following established procedures, and escalating complex cases when necessary. The role involves maintaining a professional tone, ensuring high customer satisfaction, and consistently meeting performance metrics such as quality, productivity, and adherence. Team members collaborate with supervisors and peers to share feedback, improve processes, and support an overall positive customer experience.
Qualifications
