About the Role
We are seeking an experienced Quality, Governance & Business Excellence Manager to establish and maintain an integrated framework for corporate governance, quality management, policies and procedures, business process management, and continuous improvement.
The successful candidate will play a critical role in strengthening organizational effectiveness by establishing clear governance standards, streamlined workflows, defined accountability structures, and consistent operational processes.
This role requires a highly practical professional with strong experience in corporate governance frameworks, process architecture, policies and procedures management, quality standards, and business excellence methodologies.
We are particularly interested in candidates who have directly developed and implemented governance and operational improvement frameworks within complex organizations.
Key Responsibilities
- Establish, maintain, and continuously improve corporate governance and quality management frameworks.
- Develop governance standards for organizational policies, procedures, workflows, processes, guidelines, and management controls.
- Establish standardized methodologies for policy development, review, approval, issuance, version control, and periodic updates.
- Work with departments to document, standardize, and optimize business processes and operational workflows.
- Develop and maintain enterprise process architecture, process repositories, and accountability structures.
- Identify operational inefficiencies, process duplication, governance gaps, and opportunities for simplification.
- Establish quality management standards that support consistent operational practices and service delivery.
- Develop governance matrices, delegation-of-authority structures, decision-rights frameworks, and RACI matrices.
- Support governance committee structures, management forums, and decision-making mechanisms.
- Conduct governance and process compliance reviews against approved frameworks, policies, procedures, and standards.
- Monitor governance exceptions, process deviations, and corrective improvement actions.
- Lead continuous improvement initiatives using root-cause analysis, process optimization, and business excellence methodologies.
- Support organizational readiness for relevant quality certifications and excellence frameworks.
- Coordinate with portfolio and performance management teams to connect governance improvements with measurable organizational outcomes.
Qualifications & Experience
- Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, Organizational Excellence, Management, or a related discipline.
- Typically 10–15+ years of relevant experience in corporate governance, quality management, business process management, policies and procedures, or business excellence.
- Demonstrated experience developing and implementing corporate governance or quality management frameworks.
- Strong understanding of organizational policies, procedures, workflow design, business process architecture, and operational controls.
- Hands-on experience developing process maps, accountability matrices, delegation frameworks, and governance documentation.
- Proven ability to identify process inefficiencies and implement sustainable operational improvements.
- Experience with quality standards, governance compliance reviews, and continuous improvement methodologies.
- Strong stakeholder management, documentation, analytical, and organizational improvement capabilities.
- ISO 9001 Lead Auditor/Implementer, EFQM, Lean Six Sigma, BPM, GRC, or equivalent certifications are advantageous.
