Please note that this is not a Finance or Accounting role.
Role Purpose
Managing the day-to-day operations, delivery, and continuous improvement of digital payment solutions across Saudia Group. The role oversees payment acquiring activities, digital wallet initiatives, payment gateway integrations, and payment-related projects to ensure secure, efficient, and customer-centric payment experiences. The position requires strong expertise in digital payments, stakeholder management, regulatory compliance, and vendor coordination.
Key Responsibilities
- Manage the delivery, operation, and continuous improvement of digital payment solutions, including payment gateways, acquiring services, and digital wallets.
- Oversee payment card acquiring activities and ensure compliance with regulatory requirements, PCI-DSS standards, and card scheme regulations (Visa and Mastercard).
- Lead payment-related projects and system enhancements, ensuring timely delivery, operational stability, and alignment with business objectives.
- Collaborate with internal stakeholders, banking partners, payment service providers, and vendors to implement and optimize payment solutions.
- Monitor payment performance, transaction success rates, fraud indicators, and customer experience metrics, identifying opportunities for improvement.
- Manage payment risks, resolve operational and technical issues, and ensure secure, reliable, and efficient payment processing.
- Prepare performance reports, business cases, and recommendations to support decision-making and payment strategy execution.
- Lead and develop a team of payment professionals, fostering a culture of accountability, innovation, and continuous improvement.
- Evaluate emerging payment technologies, market trends, and digital payment innovations to enhance customer experience and support business growth.
Qualifications
- Bachelor's degree in computer science, Information Technology, Engineering, Business Administration, Finance, or a related field.
- Minimum 10 years of experience in digital payments, payment operations, acquiring, fintech, banking, or related fields.
- Strong knowledge of payment ecosystems, acquiring services, payment gateways, digital wallets, Visa, Mastercard, and regional banking platforms.
